FAQ
Quick answers to the questions people ask most about fees, payouts, plans, Acquire, LiveOps and your account.
Most asked
What fees does DevNet charge?
DevNet keeps 10% of asset sales and US dollar tips, and 5% of game, group and project sales on Acquire, taken from the seller's payout. Buyers pay no fees on top. Listing assets and games is free. See Payouts.
When do I get paid?
Asset sales and tips go to your Stripe account at the time of the sale. Acquire sales are held until the transfer is confirmed, and for Roblox deals for a 48-hour protection window after that. Stripe then pays out to your bank on its schedule. See Payouts.
How does DevNet keep game sales safe?
The buyer's payment is held by DevNet, not sent to the seller. Ownership is checked on Roblox before the listing goes live, before the deal opens and during the transfer, and the seller is only paid once Roblox shows the buyer as owner and the protection window ends. If the seller doesn't transfer within 7 days, the buyer can take a full refund. See How Acquire works.
How do I cancel my subscription?
On the Subscription page, select Manage subscription and cancel on Stripe's billing page. Your plan keeps working until the end of the period you've paid for. See Billing.
Why can't I price my asset in Robux?
Robux pricing is for Roblox assets and needs DevNet Silver or higher. There's no Robux checkout on DevNet yet, so buyers of Robux-only assets arrange the purchase with you directly. See Sell assets.
How do I delete my account?
Email support@devnet.lol from your account's email address and ask for it to be deleted. There's no delete button in the app yet. See Your account and privacy.
Marketplace
Why is my asset still awaiting approval?
Every new asset, and every new file for a live one, is downloaded and tested by DevNet staff before it goes public. If it isn't approved, you're told why. See Review.
Can I get a refund for an asset?
Asset payments go straight to the creator, and the Terms of Service treat sales as final unless the listing says otherwise. Message the creator first, and report the asset if it's stolen, broken or misleading. See Buy and download assets.
Where do I download something I bought?
On the asset's page: once you've bought it, the Buy button becomes Download. Purchases don't expire.
Plans
What happens if my payment fails?
Your plan becomes past due and your perks pause until the payment goes through. Update your card from the Subscription page to get them back. See Billing.
How do I get a studio account?
Studios come with the Enterprise plan, which DevNet sets up for you. Select Contact us on the Enterprise card on the Subscription page. See Studios on DevNet.
LiveOps
Do I need the SDK?
No. Roblox, Fortnite, Minecraft servers, Steam and Modrinth games get public numbers without any code. The SDK adds retention, sessions, revenue, funnels, remote config and A/B tests. See Add your games to LiveOps.
Is my LiveOps key secret?
It can only send events and read that game's config, so it's safe inside a game build. Keep it in server scripts on Roblox anyway, and replace it from the SDK setup tab if it leaks. See the SDK reference.
Account
Can I change my link page address?
Yes, once every 30 days, or any time on Gold and Enterprise. The old address stops working. See Your link page.
How do I get help?
Ask in the support channel on the DevNet Discord. Silver members get priority, and Gold and Enterprise members get VIP support by email. See Support.