Refunds and disputes

Late transfers: refund yourself

If the seller hasn't transferred it 7 days after you paid, the deal page lets you take a full refund. For Roblox deals DevNet first checks Roblox:

• If the game or group is still with the seller, you're refunded straight away and the listing goes back on the market.
• If Roblox shows it has moved (for example to another account of yours), DevNet reviews the deal before anyone is refunded or paid.

Asking DevNet to step in

Use report a problem on the deal page. The buyer can do this any time after paying, up to the end of the 48-hour protection window. The seller can do it while the transfer is pending or while waiting for the buyer to confirm, for example if the buyer goes quiet.

While DevNet looks into it the deal is under review and the money stays held. Staff look at the deal with both of you, then either pay the seller or refund the buyer, and post the decision on the deal.

How refunds are paid

Refunds go back to the card you paid with through Stripe, for the full amount. There's no buyer fee to keep back.

Things DevNet can't help with

• Payments made outside DevNet. Never pay or get paid outside the deal, and report anyone who asks.
• Copyright inside a game. Verification checks who owns the game or group on Roblox, not the rights to the art, music or code inside it.

For listings that look wrong, use Report on the listing page.